Technology Services

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Kirkwood Technology Services is responsible for serving the technology needs of the entire college. In addition to ensuring that the technology requirements are met in classrooms, departments, and offices, the division also handles application support and development, hardware and infrastructure, as well as other technology-related projects.

Employee Service Desk
If you have an equipment, network or software related issue, please contact the Employee Service Desk at 319-398-1264. You can also create a service ticket to resolve your issue by clicking the button below:

IT Service Request

 
Student Help Desk

If you are a student needing technology assistance, please call the Student Help Desk at 319-398-7624.


Knowledge Base

Our knowledge base is also available to help you learn to do-it-yourself. To view it, please click the button below:

Knowledge Base


2019-2022 Technology Services Strategic Plan

Overview
The strategic planning process was a 360 degree process where students, faculty, staff, administration, local business leaders, and K12 partners gave input into the development of the plan. The responses were tremendous and will help guide us to important new improvements and solutions.

An important part of our strategic planning process will be an ongoing annual review where results from the previous year will be shared with the Kirkwood community. Technology Services will take a look at the remainder of planned work to ensure priorities have remained the same and make adjustments accordingly.

2019-2022 Strategic Plan
Strategic PlanPresentation Video
March 2021 Update Video


EagleNet Retirement

Technology Services is in the process of retiring EagleNet. Many of the functions previously performed on EagleNet have been moved, or will be moved, to MyHub. To see the latest status of all the retirement activities, click the button below:

EagleNet Retirement Plan 

Our Team

Jon Neff
Title: Vice President, Information Technologies/Technology Services
Phone: 319-398-7195
Email: jon.neff@kirkwood.edu
Office: 322 Kirkwood Hall
Darren Zabloudil
Title: Executive Director, Technology Infrastructure
Phone: 319-398-7610
Email: darren.zabloudil@kirkwood.edu
Office: 322 Kirkwood Hall
Sara Swanson
Title: Executive Director, Applications Support and Development
Phone: 319-398-7641
Email: sara.swanson@kirkwood.edu
Office: 322 Kirkwood Hall
Justin Thoensen
Title: Senior Director, Technology Projects
Phone: 319-398-4959
Email: justin.thoensen@kirkwood.edu
Office: 322 Kirkwood Hall